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    Atlassian Total Support

    Total, hassle-free support for all your Atlassian tools

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    Has supporting Atlassian apps become a hobby?

    We understand the pain of trying to do a day job while managing Atlassian apps as a side activity.

    As the Atlassian ecosystem expands in complexity and scope, it takes an increasing amount of time and energy to keep on top of new technologies. It’s hard to upskill your team, maintain internal requests for help, integrate applications, and manage user behaviors. Hiring people to help can be a headache, and onboarding can be time-consuming.

    With Total Support, you get peace of mind. We administer and manage the tools, coach, mentor, train, and offer you the technical consultancy to enjoy Atlassian fully and without downside.

     

    Aki Roivanen

    Email Aki

    +358 44 7324 287

    Total Support explained

     

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    Teams

    Your non-specialist Atlassian support teams want answers quickly. But they often don’t have all the skills or the capacity to deal with user requests.

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    Total Support

    Total Support empowers the teams to stay focused on their core functions, not bogged down with toolset management and administration.

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    Success

    The teams now have the freedom to excel in their jobs. with a company you can depend on to cover your Atlassian applications.

    Productivity benefits

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    Reliability without overhead

    No need to hire resources. Let Eficode manage your Atlassian suite in a flexible, full-stack service wrap.
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    Dealing with any emergency

    Recover from disasters quickly with critical cover, so that your teams don’t feel the pressure.
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    Fewer tickets

    Reduce the number of internal Atlassian incidents and requests through mentoring, education, and service.
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    Unburden your teams

    Take the burden of managing your Atlassian apps away, so your team can focus on important projects.
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    Enjoy the benefits without the cost

    The unique and flexible subscription model of Total Support is 80% cheaper than hiring resources and typically costs 10% of a managed service.
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    Streamline processes

    Knowing that you can escalate support issues quickly allows for a streamlined channel to get you the help you need.

    Plans and features

    Compare plans

    Expert SupportExpert support

    AdministrationAdministration

    Technical ConsultancyTechnical consultancy

    Solution DesignSolution design

    OptimisationOptimization

    ConfigurationConfiguration

    Onboarding HealthcheckOn-boarding health check 

    Mentoring and CoachingMentoring and coaching

    TrainingTraining

    Teams

    24 hours

    Expert Support

    Administration

    Technical Consultancy60 hours

    Solution Design

    Optimisation

    Configuration

    Onboarding Healthcheck

    Mentoring and Coaching

    Training

    €14,000/year

    Premium

    unlimited*

    Expert Support

    Administration

    Technical Consultancy120 hours

    Solution Design

    Optimisation

    Configuration

    Onboarding Healthcheck

    Mentoring and Coaching

    Training

    €30,000/year

    Enterprise

    unlimited*

    Expert Support

    Administration

    Technical Consultancy120+ hours

    Solution Design

    Optimisation

    Configuration

    Onboarding Healthcheck

    Mentoring and Coaching

    Training

    Custom

    *Subject to Fair Usage

    Frequently asked questions

    Total Support provides an outsourced team of trusted Atlassian experts to help you manage the full Atlassian stack. Access our experts with ease via the Total Support service desk, then sit back and wait for the cavalry to arrive.

    Total Support is a flexible, full-stack service wrap. It includes administration and toolset management, coaching, mentoring, training services, and technical consultants.

    Yes.  All Atlassian tools are covered – Cloud, Server, and Data Center platforms. Any combination, any configuration. If you have Atlassian tools, you can benefit from Total Support.

    It’s a convenient way of gaining expert knowledge across a range of Atlassian challenges. You get exactly the help you need when you need it. Save time by avoiding drawn-out procurement processes and save money not having to hire expensive resources.

    Total Support works best as an extension of existing IT/Service Desk teams that require an expert in the Atlassian suite. Book a call to check suitability.

    Total Service Management offers a comprehensive solution for teams adopting Jira Service Management for their ITSM and ESM needs. Whether you’re starting from scratch or transitioning from a legacy system like ServiceNow or Zendesk, we combine our proven Jira Service Management training and implementation with 12 months of Total Support. Adopting a new service management solution can be daunting, but with Total Service Management, we’re with you every step of the way to ensure you get the most out of your investment. We offer multiple package tiers to suit your organization’s needs. Contact us to learn more.

    Total Cost of Ownership

     

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    *Overhead costs based on industry typical salary increase, sickness/absence, rehire, training/onboarding, recruitment fees, background checks.

    Dedicated Atlassian expert

    €58K pa

    Based on ITjobswatch median salary for an Atlassian administrator working full-time March 2022.

    In-house resources

    €67K pa

    Based on utilising a 4-person support team 50% of the time for Atlassian application management and projects. Median salary of €33,500, ITjobswatch March 2022*.

    Total Support

    €14K pa

    Based on small tier Total Support cost with 24h support and 50hrs of professional services over 12 months*.

    Let’s talk about Atlassian support. Focus on your role, we’ll take care of your tools.