Maria Wan

Maria Wan is a Service Design Consultant at Eficode with versatile and vast experience in designing and managing services, customer care and relations, as well as in marketing and coaching. Maria understands customers from developers to management teams, from teenagers to grandmothers and from Finns to Samoans. Maria can be found painting, on a tennis court or observing people in a foreign environment.

From Maria Wan

July 8, 2024

The emotional intelligence of AI

Artificial intelligence (AI) can already mimic human emotions. What separates it ...

June 18, 2024

Consciousness, awareness, and the intellect of AI

How human-like is artificial intelligence? In this blog post, we explore the con ...

May 29, 2024

The human experience in the age of AI

What is the relationship between human experience and artificial intelligence? L ...

September 7, 2022

When driving, is your customer the passenger or the driver? The different customer-cultures explained.

Customer-centric, customer-driven, customer-focused, and customer-oriented… What ...

Train heading towards a cliff with a large danger sign

June 21, 2022

What the customer wants is not what the customer needs - what to do?

To get the right solution, know the problem. As consultants, we can use methods ...

Colin Shaw at The Future of Product Development

May 3, 2022

Manage customer experience, manage emotions

People do not buy products; they buy customer experiences. Join The Future of Pr ...

March 31, 2022

How to build an unbeatable team spirit

Team spirit is a foundation on which you build a successful team. Here is how to ...

March 15, 2022

The top 5 benefits of adopting service design

If you compete on customer experience, service design can play a key role. See w ...

March 2, 2022

Service design simplified: The fundamentals you should know

A quick overview of what service design is. Why you need it, how it works and ho ...