From Maria Wan
The emotional intelligence of AI
Artificial intelligence (AI) can already mimic human emotions. What separates it ...
Consciousness, awareness, and the intellect of AI
How human-like is artificial intelligence? In this blog post, we explore the con ...
The human experience in the age of AI
What is the relationship between human experience and artificial intelligence? L ...
When driving, is your customer the passenger or the driver? The different customer-cultures explained.
Customer-centric, customer-driven, customer-focused, and customer-oriented… What ...
What the customer wants is not what the customer needs - what to do?
To get the right solution, know the problem. As consultants, we can use methods ...
Manage customer experience, manage emotions
People do not buy products; they buy customer experiences. Join The Future of Pr ...
How to build an unbeatable team spirit
Team spirit is a foundation on which you build a successful team. Here is how to ...
The top 5 benefits of adopting service design
If you compete on customer experience, service design can play a key role. See w ...
Service design simplified: The fundamentals you should know
A quick overview of what service design is. Why you need it, how it works and ho ...
