Maria Wan
Maria Wan is a Service Design Consultant at Eficode with versatile and vast experience in designing and managing services, customer care and relations, as well as in marketing and coaching. Maria understands customers from developers to management teams, from teenagers to grandmothers and from Finns to Samoans. Maria can be found painting, on a tennis court or observing people in a foreign environment.
From Maria Wan
How to run an open customer interview, Detective Style
We interview stakeholders to find answers to problems and solutions to hick-ups. ...
Cultural empathy requires you to understand or accept the other person
“It is important to realize that understanding an action is not the same as acce ...
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