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Mehrnaz Karimi

Mehrnaz Karimi

Mehrnaz (Naz) is a published writer who has been creating content in the tech space for several years. She is passionate about her craft and is creative by nature.

From Mehrnaz Karimi

Why Cloud is the future and how ClearHub can help

Atlassian Cloud has been the direction for a while. In this post, we explore why ...

Evolution of JSM

The Evolution of Jira Service Management and ITSM

When Atlassian launched Jira Service Desk in 2013, it was nothing more than an a ...

Jira Service Management Vs. Cherwell

In this blog, we'll discuss how Atlassian’s Jira Service Management (JSM) stacks ...

Jira Service Management vs. Freshdesk

In this post, we compare the rich, modern incident and change management capabil ...

The proof is in the Gartner report

Gartner Peer Insights is a trusted platform for ratings and reviews of enterpris ...

Five Tips for Building Better Service Request Workflows

The service request workflow needs to be intuitive and concise, make sure your s ...

Shaping IT Support with ITSM and Jira Service Desk

Throughout my years of providing IT support in small to enterprise environments, ...

4 ways to approach Incident Management and improve Mean Time to Resolution

Effective incident management within ITSM is essential when it comes to keeping ...