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Why you need ITSM for Digital Transformation
Digital transformation represents the adoption of technology for efficiency, val ...

Jira Service Management or Jira Work Management?
Deciding between Jira Service Management and Jira Work Management? There are sim ...

The Evolution of Jira Service Management and ITSM
When Atlassian launched Jira Service Desk in 2013, it was nothing more than an a ...

Jira Service Management Vs. Cherwell
In this blog, we'll discuss how Atlassian’s Jira Service Management (JSM) stacks ...

Jira Service Management vs. Freshdesk
In this post, we compare the rich, modern incident and change management capabil ...

The proof is in the Gartner report
Gartner Peer Insights is a trusted platform for ratings and reviews of enterpris ...

Five Tips for Building Better Service Request Workflows
The service request workflow needs to be intuitive and concise, make sure your s ...

Shaping IT Support with ITSM and Jira Service Desk
Throughout my years of providing IT support in small to enterprise environments, ...
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