Eficode blog
If I were a CTO, I’d approach platform engineering like this
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The Evolution of Jira Service Management and ITSM
When Atlassian launched Jira Service Desk in 2013, it was nothing more than an a ...
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In this blog, we'll discuss how Atlassian’s Jira Service Management (JSM) stacks ...
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In this post, we compare the rich, modern incident and change management capabil ...
The proof is in the Gartner report
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Five Tips for Building Better Service Request Workflows
The service request workflow needs to be intuitive and concise, make sure your s ...
Shaping IT Support with ITSM and Jira Service Desk
Throughout my years of providing IT support in small to enterprise environments, ...
4 ways to approach Incident Management and improve Mean Time to Resolution
Effective incident management within ITSM is essential when it comes to keeping ...
