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If I were a CTO, I’d approach platform engineering like this

Blog Illustration – If I were a CTO, I’d approach platform engineering like this (1)-2-1-1

Jira Service Management vs. Freshdesk

In this post, we compare the rich, modern incident and change management capabil ...

The proof is in the Gartner report

Gartner Peer Insights is a trusted platform for ratings and reviews of enterpris ...

Five Tips for Building Better Service Request Workflows

The service request workflow needs to be intuitive and concise, make sure your s ...

Shaping IT Support with ITSM and Jira Service Desk

Throughout my years of providing IT support in small to enterprise environments, ...

4 ways to approach Incident Management and improve Mean Time to Resolution

Effective incident management within ITSM is essential when it comes to keeping ...