HPM Die Handwerksgruppe is a leading family-owned network of over 150 skilled trades companies specializing in painting, facades, interior work, technical building services, windows, and facades. Since 1989, HPM has grown by acquiring craft businesses, offering them a supportive environment and opportunities for further growth. Today, HPM is a strong network of top-quality businesses with a presence in both Germany and Austria, serving both residential and commercial projects.
The challenge
HPM's legal department was experiencing the all-too-common growing pains of a successful company. Their reliance on physical files was becoming a bottleneck in an increasingly digital world. Paperwork was slowing them down, making collaboration difficult, and creating unnecessary administrative work. They knew they needed to modernize their approach to keep up with the demands of their growing business.
The department recognized that they needed to digitize their records. But they wanted a solution that could do more than replace paper with digital files. They needed a flexible platform to streamline their workflow and improve collaboration.
The solution
HPM turned to Eficode (formerly Jodocus), a specialist in process optimization and digitalization in Atlassian Cloud. With their deep understanding of the legal industry and expertise in Atlassian products, Eficode recommended Jira Service Management (JSM) as the ideal solution.
JSM's flexibility and customizability were key. Unlike off-the-shelf legal software, JSM could be tailored to fit HPM's specific needs. Eficode worked closely with the legal department to understand their unique workflows and challenges, then configured JSM to address those pain points.
They went beyond just creating an electronic file system. They integrated self-service portals, intuitive service desks, and comprehensive reporting. JSM became the ultimate central hub for all legal processes.
The benefits
Implementing JSM as an electronic file system was a game-changer for HPM's legal department. The transition to a paperless workflow was just the beginning. Secure revision control meant far fewer administrative tasks and easier communication within the department.
With the integrated service desk, the department suddenly had a new, transparent channel for communication with other departments. It became easier to collaborate and everyone had access to the information they needed when they needed it.
But JSM offered even more. With automated reminders, customizable deadlines, and flexible access rights, the department became more agile. Even time tracking became easier through a dedicated app in which employees could log their hours on each case.
Ultimately, the result is a more efficient, transparent, and collaborative work environment. The legal
