With Atlassian Jira and other Atlassian tools, Flashnode’s operations became more transparent, the number of reporting relationships has decreased, and customer service has improved.
Challenge
Flashnode is one of Finland's most promising startups. They wanted to improve their product development activities in order to become more transparent. To do so, they needed better tools for documentation and code, document management, and portfolio management. In addition, they wanted to set up a service desk to better serve and help clients.
Solution
After identifying the needs using workshops and interviews, Contribyte (now part of Eficode) decided to recommend Atlassian’s products to Flashnode, including: Atlassian Jira and Confluence. This product package contained all the features required by Flashnode in a cost effective, easily scalable package. Contribyte also helped them optimize their working habits to suit Atlassian products.
Benefits
With Atlassian Jira and other Atlassian tools, Flashnode’s operations became more transparent, the number of reporting relationships has decreased, and customer service has improved. Contribyte took care of the introduction and optimization tools during the process, enabling Flashnode to concentrate on serving their customers during the change. Contribyte also takes care of the maintenance of the services, so Flashnode can continue to focus on their core competencies.
