ATLASSIAN SERVICES
Jira Service Management services
Make JSM a perfect fit for both you and your customers
Beat your IT service challenges
Jira Service Management (formerly Jira Service Desk) is a comprehensive IT Service Management tool that combines streamlined ticketing and service request management to facilitate exceptional service delivery whilst it enables efficient and agile teamwork.
It's a powerful yet complex tool. You need to set it up right— configurations, integration and training takes immense resources, especially if you do it in-house. Yet there's no need for you to tackle it alone.
Get Jira Service Management just right
We know Jira Service Management (JSM) like the back of our hands. And since we have helped companies of all shapes and sizes to implement and customize JSM, we are ready to step into the role as your trusted advisors, technical experts, trainers, and 24/7 support.
How you can benefit from Jira Service Management
Let customers serve themselves
Let your customers make their own self-service requests and find answers on a branded customer service web portal.
Provide knowledge in one place
Give every customer a Confluence-powered knowledge base with all the relevant articles and pages they need, all within the customer service portal.
Easy and customizable setup
Get up and running in minutes. JSM comes loaded with pre-configured templates for IT, development, and business teams, and is easy to customize.
Handle any major incident
Let your teams easily manage incidents, armed with a centralized platform to track, prioritize, and resolve issues efficiently.
FREE GUIDE
New to Jira Service Management? Become a ninja in it with our free guide
Get practical tips and best practices for implementing and optimizing JSM in your organization.
Bring all teams together and deliver amazing customer experience
Configure JSM for your team's needs
Improve your team's productivity and workflows with dedicated JSM consultancy, coaching, and mentoring by experts with 20+ years experience.
Empower your team with hands-on training
Our training courses for JSM, Opsgenie and Insight were designed for users of all abilities, to equip teams with the skills for success.
Ensure support for your JSM
Does your business spend too much time managing Atlassian tools? We can help you grow without having to scale resources. Get 24/7 first-line support.
JSM licenses: get maximum value for money
Get fully managed renewals, co-terming, free trials, software asset management, and early alerts on price rises.
Your ITSM Specialized Partner
As an ITSM Specialized Partner, we are perfectly equipped to help you empower your teams to collaborate faster by implementing and optimizing Jira Service Management in your organization.
After implementing Jira Service Management (JSM), The Very Group have received great feedback from their colleagues, with an average satisfaction score of 4.9/5 - a far better result than their previous solution. The self-service portal in particular has been a great success, allowing employees to easily search for knowledge articles and track their requests.
GET IN TOUCH
Let's find out how your business can get the most out of JSM
Contact our experts to discuss your specific needs and get personalized recommendations.
Frequently asked questions about JSM
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