Atlassian Total Support
Total, hassle-free support for all your Atlassian tools
Eficode provides total support and management of your Atlassian suite in a flexible, full-stack service wrap.
Has supporting Atlassian apps become a hobby?
We understand the pain of trying to do a day job while managing Atlassian apps as a side activity.
As the Atlassian ecosystem expands in complexity and scope, it takes an increasing amount of time and energy to keep on top of new technologies. It's hard to upskill your team, maintain internal requests for help, integrate applications, and manage user behaviors. Hiring people to help can be a headache, and onboarding can be time-consuming.
With Total Support, you get peace of mind. We administer and manage the tools, coach, mentor, train, and offer you the technical consultancy to enjoy Atlassian fully and without downside.
Why choose total support?
Dealing with any emergency: Recover from disasters quickly with critical cover, so that your teams don’t feel the pressure.
Fewer tickets: Reduce the number of internal Atlassian incidents and requests through mentoring, education, and service.
Unburden your teams: Take the burden of managing your Atlassian apps away, so your team can focus on important projects.
Enjoy the benefits without the cost: The unique and flexible subscription model of Total Support is 80% cheaper than hiring resources and typically costs 10% of a managed service.
Streamline processes: Knowing that you can escalate support issues quickly allows for a streamlined channel to get you the help you need.
Product Overview
Get a quick summary of everything you need to know about Total Support
Download our fact sheet for a comprehensive overview of Total Support features and benefits.
What is Total Support?
Your non-specialist Atlassian support teams want answers quickly. But they often don’t have all the skills or the capacity to deal with user requests.Total Support empowers the teams to stay focused on their core functions, not bogged down with toolset management and administration. The teams now have the freedom to excel in their jobs. with a company you can depend on to cover your Atlassian applications.
Teams
Your non-specialist Atlassian support teams want answers quickly. But they often don't have all the skills or the capacity to deal with user requests.
Total Support
Total Support empowers the teams to stay focused on their core functions, not bogged down with toolset management and administration.
Success
The teams now have the freedom to excel in their jobs. with a company you can depend on to cover your Atlassian applications.
Productivity benefits
See how Total Support delivers tangible productivity improvements for your organization.
Compare your support options
See how Total Support compares to hiring dedicated resources or using in-house teams.
Dedicated Atlassian expert
€58K pa - Based on ITjobswatch median salary for an Atlassian administrator working full-time March 2022.
In-house resources
€67K pa - Based on utilising a 4-person support team 50% of the time for Atlassian application management and projects. Median salary of €33,500, ITjobswatch March 2022*.
Total Support
€16.1K pa - Based on small tier Total Support cost with 24h support and 50hrs of professional services over 12 months*.
Get in touch
Let's talk about Atlassian support. Focus on your role, we'll take care of your tools.
Ready to transform your Atlassian support experience? Contact us today to learn more about Total Support.
Frequently asked questions
Get answers to common questions about Total Support.
Discover more
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