Lightning-Fast Service Management Packages

Transform your service management - in days, not months

Our service management packages are designed to meet your business needs quickly, efficiently, and at a fixed cost. With the power of Atlassian's Jira Service Management and the expertise of Eficode, you can streamline workflows and improve service delivery.

What ITIL practices are covered?

Depending on your ITSM and ESM needs, we cover six major management practices:

• Request Management

• Incident Management

• Problem Management

• Change Management

• Asset Management

• Major Incident Management

What's included in our packages?

Our comprehensive service packages provide everything your team needs for a successful go-live:

• Dedicated Atlassian & ITIL-certified consultant

• Business requirements workshops

• Jira Service Management (JSM) implementation & deployment

• Administrator training

• Post-deployment support

Why choose Eficode service management packages?

As a globally recognized Atlassian Platinum Solution Partner, we specialize in delivering tailored solutions that meet your specific business requirements. With extensive experience in JSM implementations, we follow industry best practices to ensure fast, effective deployments—on time and on budget.

Empower Service Teams

With ready-to-deploy solutions, departments from IT to HR can elevate their service delivery. Streamlined processes improve efficiency and responsiveness and empower teams to focus on outcomes, not processes.

Gain Expertise

Tailored workshops address your specific business needs for a seamless implementation. Our structured approach applies ITSM best practices at every step, helping you avoid pitfalls and deliver immediate value..

Ensure success

From initial planning through post-deployment, the packaged service includes everything you need for a smooth go-live. Comprehensive training and ongoing support ensure your team is set up for long-term success.

On time

Rapid implementation allows you to quickly respond to business needs and shifts in priorities. By going live faster, your teams can start delivering value and improving service performance immediately.

On budget

Predictable costs mean better financial control and no unexpected expenses, allowing you to allocate resources with confidence. You can focus on maximizing ROI without worrying about cost overruns.

Done right

A correctly implemented solution from the start prevents future headaches, reducing downtime and minimizing disruptions. It ensures a strong foundation for scaling and evolving your service management as your business grows.

Administrator training

Well-trained administrators become empowered problem-solvers, capable of keeping the system optimized and efficient. This reduces reliance on external help and boosts internal expertise for ongoing improvements.

Adoption

With smooth adoption, your teams can hit the ground running, leading to immediate efficiency gains and improved collaboration across departments. Faster uptake accelerates your return on investment and strengthens overall performance.

On-going support

Continuous support ensures that your system remains agile and adaptable, meeting evolving business needs without disruption. This proactive approach minimizes risks and maximizes long-term value.

Core

For smaller teams
25 - 50 agents
Basic Workflows
Built In Reporting 
Single Atlassian Product
Foundational offering for teams implementing service requests and incident management or business teams implementing digital service request management.
Request Management
Incident Management
$15,000Project time: 1.5 weeks

Enhanced

Most popular package
100-250 agents
Advanced Workflows
Advanced Reporting
Multiple Atlassian Products
An enhanced offering for teams working cross-functionally or at scale that requires advanced workflows, reporting, and features like asset management. Everything in Core, plus:
Problem Management
Change Management
Asset Management
$35,000Project time: 3 weeks

Ultimate

For larger teams
250+ agents
Advanced Use of Plugins
3rd Party Reporting Integration
For enterprises working across multiple business units, integrations with external tools, advanced security requirements, Atlassian analytics or virtual agent build out. Includes everything in Enhanced, plus:
Asset Management at scale
Major Incident Management
$65,000Project time: 6 weeks

Who are these packages designed for?

Core: Smaller teams (25-50 agents) looking to implement basic service and incident management solutions.
Enhanced: Mid-sized teams (100-250 agents) working cross-functionally or requiring more advanced workflows, asset management, and multiple Atlassian product support.
Ultimate: Larger teams (250+ agents) or enterprises needing enterprise-grade service management, advanced plugin use, security, and extensive tool integration.

Can I upgrade from Core to Enhanced or Ultimate later?

Yes, teams can upgrade as their needs evolve. We offer a seamless transition to Enhanced or Ultimate to support your team’s growth.

What Atlassian products are supported?

Each package supports relevant Atlassian products like Jira Service Management and Confluence. The Enhanced and Ultimate packages allow for the integration of multiple Atlassian products, while Core is limited to one.

What kind of support is provided with each package?

We offer dedicated support during the implementation phase and additional post-launch support tailored to the complexity of your package.

What are advanced workflows and reporting?

Advanced workflows enable more complex process automation, approvals, and task management across departments, while advanced reporting offers detailed insights into service performance, problem management, and asset usage.

How do I get started?

Reach out to our team for a consultation, and we’ll help determine the best package for your team’s specific service management needs.