After Eficode implemented Jira Service Management, The Very Group received great feedback from their colleagues, with an average satisfaction score of 4.9/5 - a far better result than their previous solution.
- The Very Group
How can Jira Service Management help you?
Deliver value fast
Jira Service Management empowers your organisation to rapidly deliver value by streamlining and optimising service operations.
Accelerate development & operations
Jira Service Management facilitates the seamless integration of development and operations teams, escalating innovation and collaboration.
Empower all service teams
Advance every service team, enabling them to work cohesively. Break down those cross-departmental silos and improve the satisfaction of your teams.
Handle any major incident
Let your teams easily manage incidents, armed with a centralised platform to track, prioritise, and resolve issues efficiently.
Getting set up with Jira Service Management
"All of the contacts I’ve had at Eficode showed an extreme devotion to me as a client."
“Everything went beyond our expectations. The consultants at Eficode are very fast, professional, and easy to work with”
"The ability of the Eficode consultant to see the issues first-hand was a major benefit to us. Eficode were always in our corner."
"We’ve worked with different vendors but the relationship with Eficode has felt like teamwork."
Service Management Discovery
What is it?
This 2-day ITIL-based discovery assessment engagement will thoroughly analyse and identify your ITSM practice maturity and capability, aligning them with future Jira Service Management methodologies. We’ll then deliver our findings to you in a detailed discovery report
ITIL practices we'll cover:
Incident Management
What's in the discovery report?
Current analysis
Our thorough assessment will uncover your organisation's current strengths and weaknesses, while also pinpointing operational risks that require immediate attention. This will guide you in optimising your service management for efficiency and resilience in a dynamic business environment.
Desired solution
We’ll outline how Jira Service Management can solve your organisation's current weaknesses and operational risks, including the latest features such as Atlassian Intelligence, Assets, and Virtual Agents.
Existing service desk use case analysis
Our experts will conduct a thorough analysis of your existing service desk use cases, identifying areas where Jira Service Management can bring transformative improvements.
Implementation approach recommendations
Based on the discovery assessment, we will be able to provide tailored recommendations for implementing Jira Service Management within your organisation. These recommendations will ensure a smooth and effective transition to modern service management practices.
Actions for implementation
We will outline actionable steps for the implementation of Jira Service Management and the discovery findings, ensuring your organisation realises the full potential of our solution.
Book an initial call with an expert
Our experts have limited availability due to high demand, so act now!
Hear from our customers
We chose Eficode because they quickly understood our needs. The collaboration became very simple thanks to their flexibility, responsiveness, and determined work to meet our tight schedule.
Lillemoo Sjöberg, Head of Tech Operations - Sileon
The Atlassian tools are great for Zettle since we are constantly growing and changing. All the teams can use the same tool but in completely different ways, because we can create customised workflows.
Maaike Gerritse, Application Manager - Zettle by PayPal
Eficode has the skills and experience to ensure the migration went smoothly for us and our customers.
Mikael Höljo, Director of Product Operations - Edgeware
Jira Service Management implementations
JSM is a powerful yet complex tool. You need to set it up right, customise it, and have all your users learn and embrace it. Configurations, integrations, and training take immense resources - especially if you try to do these things in-house. But it doesn’t have to be painful; outsourcing the implementation to the experts ensures a smooth journey.
From concept to reality
Transform your IT service desk into a best-in-class solution that empowers your business instead of hindering it.
Solution design and implementation
Our solution architects have the experience to build bespoke JSM solutions that fit your business needs.
Beyond IT and into business teams
Enterprise Service Management uses the key principles of ITSM to deliver value faster across an entire organisation. Many ITIL principles apply to different business teams. We have a depth of experience implementing service desks in functions such as HR, Legal, and Finance.
Seamless transition from your current solution
We know moving solutions can be a daunting task. We can make sure your transition is smooth and non-disruptive to your business.
Team training
With our team training, you and your teams can learn everything from the basics of managing requests and issues to more advanced topics, like incident and problem management. We have a broad range of modules to choose from, all taught by experienced instructors who deeply understand Jira Service Management and can provide practical insights and tips.
Equip your agents with the knowledge and skills to use the tools effectively to deliver value faster.
Round-the-clock support
We know your teams should be focused on work that matters, not managing and administrating toolsets. That's why our expertise extends beyond implementing tools and into providing a dedicated team of Atlassian experts, comprehensive SLAs with rapid response times, personal support and collaboration (with no automation), and a service desk that’s available 24/7.
Licence management
Some people live and breathe Atlassian licences so you don’t have to. We will help you get the maximum value out of every single Atlassian licence. Both now, and as your business changes in the future, you can rely on our guidance.
Transform your service management solution
Act now to secure your initial call—limited opportunities are available for those ready to elevate their business efficiency and performance.Why work with us?
65
Implementations Completed
95
On-time Delivery
15
Years partnering with Atlassian
11
Partner of the Year Winner
We're Special(ized)
We have achieved the ITSM Specialization from Atlassian. What does that mean for you? No service management project you have is too complicated for us.
Our ITIL-certified experts are equipped to make sure your transformation is a success.
Choosing an award-winning partner is a no-brainer... Right?
Atlassian knows how great we are. That's why they named us Atlassian Partner of the Year for Services... 3 years in a row. We've added those to our collection, which includes DevOps and ITSM awards, totalling 11.
The Eficode difference
Vast experience
Our 20+ years of experience as an Atlassian focused business gives us a deep understanding of your unique challenges and goals.
Global reach, local touch
As one of the largest Atlassian experts in the world, Eficode offers the robustness of a global powerhouse while maintaining the personalised, dedicated support you'd expect from a local partner.
Client-centric approach
We don't believe in one-size-fits-all. Our solutions are as unique as your challenges.
Speak to our experts
We will be in contact within an hour to arrange your initial call.