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    Unlock the power of Jira Service Management with Eficode

    Service Management,
    Made Better

    Atlassian ITSM Hero
    After Eficode implemented Jira Service Management, The Very Group received great feedback from their colleagues, with an average satisfaction score of 4.9/5 - a far better result than their previous solution.
    - The Very Group 
    The Very Group

    How can Jira Service Management help you?

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    Deliver value fast

    Jira Service Management empowers your organization to rapidly deliver value by streamlining and optimizing service operations.

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    Accelerate development & operations

    Jira Service Management facilitates the seamless integration of development and operations teams, escalating innovation and collaboration.

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    Empower all service teams

    Advance every service team, enabling them to work cohesively. Break down those cross-departmental silos and improve the satisfaction of your teams.

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    Handle any major incident

    Let your teams easily manage incidents, armed with a centralized platform to track, prioritize, and resolve issues efficiently.

    Trusted across all industries

     

    Service Management Discovery

    What is it?

    This 2-day ITIL-based discovery assessment engagement will thoroughly analyze and identify your ITSM practice maturity and capability, aligning them with future Jira Service Management methodologies. We’ll then deliver our findings to you in a detailed discovery report

    ITIL practices we'll cover:

    Change Management
    Problem Management

    Incident Management

    Request Management
    Knowledge Management
    Event Management
    Asset Management / CMDB

    What's in the discovery report?

    Current analysis

    Our thorough assessment will uncover your organization's current strengths and weaknesses, while also pinpointing operational risks that require immediate attention. This will guide you in optimizing your service management for efficiency and resilience in a dynamic business environment.

    Desired solution

    We’ll outline how Jira Service Management can solve your organization's current weaknesses and operational risks, including the latest features such as Atlassian Intelligence, Assets, and Virtual Agents.

    Existing service desk use case analysis

    Our experts will conduct a thorough analysis of your existing service desk use cases, identifying areas where Jira Service Management can bring transformative improvements.

    Implementation approach recommendations

    Based on the discovery assessment, we will be able to provide tailored recommendations for implementing Jira Service Management within your organization. These recommendations will ensure a smooth and effective transition to modern service management practices.

    Actions for implementation

    We will outline actionable steps for the implementation of Jira Service Management and the discovery findings, ensuring your organization realizes the full potential of our solution.

    Book an initial call with an expert

    Our experts have limited availability due to high demand, so act now!

     

    Jira Service Management implementations

    JSM is a powerful yet complex tool. You need to set it up right, customize it, and have all your users learn and embrace it. Configurations, integrations, and training take immense resources - especially if you try to do these things in-house. But it doesn’t have to be painful; outsourcing the implementation to the experts ensures a smooth journey.

    From concept to reality

    Transform your IT service desk into a best-in-class solution, that empowers your business instead of hindering it.

    Solution design and implementation

    Our solution architects have the experience to build bespoke JSM solutions that fit your business needs.

    Beyond IT and into business teams

    Enterprise Service Management uses the key principles of ITSM to deliver value faster across an entire organization. Many ITIL principles apply to many teams within an organization. We have a depth of experience implementing service desks in business teams such as HR, Legal, and Finance.

    Seamless transition from your current solution

    We know moving solutions can be a daunting task. We can make sure your transition is smooth and non-disruptive to your business.

    Team training

    With our team training, you and your teams can learn everything from the basics of managing requests and issues to more advanced topics, like incident and problem management. We have a broad range of modules to choose from, all taught by experienced instructors who deeply understand Jira Service Management and can provide practical insights and tips.

    Equip your agents with the knowledge and skills to use the tools effectively to deliver value faster. 

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    Round-the-clock support

    We know your teams should be focused on work that matters, not managing and administrating toolsets. That's why our expertise extends beyond implementing tools and into providing a dedicated team of Atlassian experts, comprehensive SLAs with rapid response times, personal support and collaboration (with no automation), and a service desk that’s available 24/7.

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    License management

    Some people live and breathe Atlassian licenses so you don’t have to. We will help you get the maximum value out of every single Atlassian license. Both now, and as your business changes in the future, you can rely on our guidance.

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    Transform your service management solution

    Act now to secure your initial call—limited opportunities are available for those ready to elevate their business efficiency and performance.

    Why work with us?

    65

    Implementations Completed

    95

    On-time Delivery

    15

    Years partnering with Atlassian

    11

    Partner of the Year Winner

    We're Special(ized)

    We have achieved the ITSM Specialization from Atlassian. What does that mean for you? No service management project you have is too complicated for us. 

    Our ITIL-certified experts are equipped to make sure your transformation is a success.

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    Choosing an award-winning partner is a no-brainer... Right?

    Atlassian knows how great we are. That's why they named us Atlassian Partner of the Year for Services...  3 years in a row. We've added those to our collection, which includes DevOps and ITSM awards, totaling 11.

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    The Eficode difference

    Vast experience

    Our 20+ years of experience as an Atlassian focused business gives us a deep understanding of your unique challenges and goals.

    Global reach, local touch

    As one of the largest Atlassian experts in the world, Eficode offers the robustness of a global powerhouse while maintaining the personalized, dedicated support you'd expect from a local partner.

    Client-centric approach

    We don't believe in one-size-fits-all. Our solutions are as unique as your challenges.

    Speak to our experts

    We will be in contact within an hour to arrange your initial call.