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    Event

    Service Management Lunch & Learn

    • Apr 30
    • 12:00 - 15:30
    • Birmingham
    Artificial intelligence in ESM

    Improve your IT Experience Management with Jira Service Management 


    Unlock the secrets of efficient IT management in a quirky Birmingham speakeasy!

    Join us for an afternoon of insightful lightning talks, covering Risk Management, Advanced Software Asset Management, and Service Management Financial Reporting, alongside key updates from Atlassian & Lansweeper.

    Starting at 12:00 PM with lunch and networking, this event promises a unique blend of learning and connection in an exclusive, hidden venue.

    Don't miss this chance to gain valuable insights and connect with industry peers in a truly memorable setting.

    Register now to discover the secret!

    Why you should attend:

    1. Exclusive location: Experience a unique event in a hidden Birmingham speakeasy, adding a touch of intrigue to your learning.
    2. Focused "lightning talks": Gain rapid, actionable insights on key IT management topics.
    3. Industry updates: Stay ahead with the latest news from Atlassian & Lansweeper.
    4. Networking opportunities: Connect with peers and expand your professional network.
    5. Delicious lunch & refreshments: Enjoy a buffet lunch and coffee in a relaxed atmosphere.

    30

    Apr 2025

    11.30 AM

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    LOCATION

     

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    TYPE

    In-person lunch & learn

    Agenda

    Speakers & Hosts

    Gary Blower

    Gary Blower

    ITSM Practice Lead, Eficode UK

    Gary’s extensive technical expertise and experience, along with his practical leadership abilities and strategic mindset, have established him as a prominent figure in the realm of Service Management and Atlassian software for more than 20 years. His focus lies in IT service management transformation & modernization, enterprise service management solution design, and Atlassian technology adoption.

    Dan Tombs

    Dan Tombs

    Atlassian Solutions Architect

    Dan has worked with the Atlassian ecosystem for nearly 10 years. During this time, he has worked with end customers as a dedicated resource, as well as being a consultant for solution partners. Dan is currently a Solution Architect for marketplace partners, leading them to become the best they can possibly be by moulding processes and tools to their unique requirements.

    Adam Falco Headshot

    Adam Falco

    UK Technical Consultant (ITSM)

    Following a decade working in Customer Service within the Public Sector, and previously working with Eficode as a Customer Success Manager, Adam brings with him a wealth of experience to the ITSM world in regards to knowing what customers want and need, ensuring solutions are tailored to satiate the needs of the end users following ITIL best practices throughout. 

    Alex Colwill

    Alex Colwill

    ITSM Sales Manager

    Alex brings over a decade of experience in sales, with six years dedicated to the Atlassian ecosystem. As an ITSM Sales Manager, he excels in driving global innovation through his expertise in Enterprise SaaS, IT Service Management, and Enterprise Service Management. Alex's approach to IT service transformation combines strategic margin optimisation with a unique blend of humour and personality, making him a standout in the tech industry.