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    Lunch & Learn

    Elevate your Service Management

    • April 24, 2025
    • 11.30-15.30
    • Helsinki
    ITSM AI ESM

    Master service design & asset management 

    Join us for an engaging Lunch & Learn session on April 24, where we’ll dive into the latest advancements in IT Service Management (ITSM) and Enterprise Service Management (ESM). This event will focus on Service Design, insights from Atlassian Team '25 on Jira Service Management, and best practices in Asset Management.

    Discover how Service Design can transform your ITSM strategy by improving user experience, aligning with business goals, and optimizing asset utilization. Gain key takeaways from Atlassian Team '25, where industry leaders share the latest innovations in Jira Service Management. Additionally, explore how Lansweeper’s Technology Asset Intelligence platform provides full visibility into IT, OT, and IoT assets, helping organizations improve efficiency, minimize risk, and bridge the gap between IT and security teams.

    Expect practical insights, real-world use cases, and interactive discussions to help you elevate your service management approach.

    5 reasons why you should attend

    • Master Service Design – Learn how to integrate service design principles into ITSM for better efficiency and user satisfaction.
    • Get exclusive insights – Stay ahead with the latest Jira Service Management updates from Atlassian Team '25.
    • Optimize Asset Management – Explore best practices and see how Eficode and Lansweeper’s solutions can streamline your asset tracking and management.
    • Engage & network – Participate in interactive discussions and connect with industry professionals.
    • Enjoy a complimentary lunch – Learn in a relaxed and collaborative setting.

    Check the agenda below
    See the speakers

    Register for free

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    DATE & TIME

    24 April, 2025

    11.30 - 15.30

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    LOCATION

    Eficode office

    Pohjoinen Rautatiekatu 25, Helsinki

     

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    TYPE

    In-person lunch & learn event

    Agenda

    We’re showcasing the methods and use cases of Service Design in Service Management projects. We will discuss the benefits of understanding users and business objectives, and how you can use service design to harness the power of all your assets and prioritize the experience of your end-users and teams.

    Our presentation is packed with practical insights and interactive discussions on how Service Design can drive value and impact across all business areas and operations.

    Atlassian Team '25 is the premier event for innovators, IT leaders, and teams looking to enhance collaboration, agility, and productivity. Hosted by Atlassian, this annual conference showcases the latest advancements in software, ITSM, DevOps, and agile work management.

    We will be sharing the latest updates from the Team ‘25 event related to Jira Service Management.

    This is an excellent opportunity to deepen your knowledge on asset management. This is what we have for you:

    • For all experience levels: From beginners to those looking to deepen their existing Assets knowledge.
    • Get a quick start with Assets: Understand the core concepts of Jira Service Management Assets in a concise introduction.
    • Discover practical use cases: See real-world examples of how Assets can solve common business challenges.
    • Asset management best practices: Learn practical methods and discover useful approaches to effectively enhance your asset tracking and management.
    • Unlock integration potential: Explore how Assets connects with other tools
    • See how Assets adapts to your needs: Discover the flexibility of Assets and how it can scale with your business.
    • See the possibilities: Get inspiration for how you can use Jira Cloud Assets in your daily work.
    We will also have a deep dive into Lansweeper asset management solution. Lansweeper’s Technology Asset Intelligence platform provides organizations with full visibility over their IT, OT and IoT assets, allowing them to improve efficiency and minimize risk. Lansweeper helps bridge the gap between IT & Security teams by providing them with a single source of truth, ensuring maximum business continuity and compliance.

    Speakers

    A picture of Janne Toivonen, a Senior Atlassian Consultant at Eficode, wearing a black cap and t-shirt with Atlassian logo in the front.

    Janne Toivonen

    Senior Atlassian Consultant | Eficode

    Janne is a Senior Atlassian Consultant at Eficode and an Atlassian Certified Expert with broad expertise across the Atlassian ecosystem. With nearly a decade of experience in Jira and Jira Service Management implementations and continuous development, he focuses on helping customers optimize their Atlassian tools and streamline their processes. Janne believes that delivering the best value and outcomes requires a deep understanding of customer processes and actual use cases. He sees immense potential in the evolving capabilities of Jira Assets. Janne's approach is rooted in starting small, trying things, failing fast, and learning from those experiences. He is known for his laid-back yet direct style, combining clear communication with a practical approach that simplifies complex concepts, enabling organizations to achieve their goals.

    Maija Poppanen, a Senior Consultant at Eficode with pink hair and black eyeglasses.

    Maija Poppanen

    Senior Consultant | Eficode

    Maija is a Senior Consultant at Eficode with broad expertise across a wide range of IT areas, supported by multiple certifications in fields such as cloud technologies, agile practices, AI and tool optimization. With a strong background in service operations, system administration and Atlassian consulting, she specializes in helping customers streamline their processes and select the best tools for their unique needs. Maija is known for her customer-focused approach and her ability to quickly grasp new concepts, enabling her to deliver tailored solutions that empower organizations to succeed.
    Laura Kemppi in the picture.

    Laura Kemppi

    Service Designer | Eficode

    Laura works at Eficode as a Service Designer. She has extensive experience in developing digital services using service design methods. Her specialty is integrating service design into broader development and processes including Service Management projects. Laura is enthusiastic and inspires others to utilize service design methods.

    Stefan Van den Steen, Sales Director at Lansweeper, wearing a navy blue suit.

    Stefan van den Steen

    Sales Director – New Business | Lansweeper

    Throughout his 25 years in the software industry, Stefan has worked in various technical, commercial and leadership roles. Starting out as a support agent for ERP software solutions with the Dutch company Exact, he worked his way up to Sales leadership.
    Stefan joined Lansweeper in 2020 and leads the New Business & Channel Sales organizations in EMEA and North America. During his career, he worked with companies of all sizes and across all industries with one passion: to ensure companies can focus on their customers by implementing software to improve their efficiency, compliance and security.