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    Event

    Service Management Lunch & Learn

    • Oct 25
    • 12:00 - 15:10
    • St Albans (Outer London)
    Artificial intelligence in ESM

    Improve your IT Experience Management with Jira Service Management 

    At Eficode’s third Lunch & Learn, we’re diving deep into the evolving world of IT experience management and Experience Level Agreements (XLAs), showcasing how you can transform your service delivery by prioritising the experience of your end-users and teams.

    This event is packed with practical insights and interactive discussions on how XLAs can drive value and impact across IT operations. Plus, don’t miss our lightning talk on advanced asset management with Atlassian's Jira Service Management (JSM) and Lansweeper.

    Learn how these tools can streamline asset tracking and boost efficiency in modern IT environments.

    Why you should attend:

    1. Gain actionable tips to improve IT operations through experience-driven strategies.
    2. Learn from industry experts about leveraging XLAs for measurable success.
    3. Connect with like-minded professionals and expand your network.
    4. Enjoy a delicious lunch in a relaxed, collaborative setting.

    Whether you’re looking to stay ahead of IT trends or fine-tune your service management approach, this is your chance to level up! Register now to secure your spot and take your IT strategy to the next level.

    25

    Oct 2024

    12.00 PM

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    LOCATION

     

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    TYPE

    In-person lunch & learn

    Agenda

    Speakers & Hosts

    Gary Blower

    Gary Blower

    ITSM Practice Lead, Eficode UK

    Gary’s extensive technical expertise and experience, along with his practical leadership abilities and strategic mindset, have established him as a prominent figure in the realm of Service Management and Atlassian software for more than 20 years. His focus lies in IT service management transformation & modernization, enterprise service management solution design, and Atlassian technology adoption.

    Steve Hawes

    Steve Hawes

    Atlassian Solutions Architect

    Firmly focused within the ITSM space, Steve has many years of Experience with Atlassian tooling products and strategic design and implementation strategies.

    Adam Falco Headshot

    Adam Falco

    UK Technical Consultant (ITSM)

    Following a decade working in Customer Service within the Public Sector, and previously working with Eficode as a Customer Success Manager, Adam brings with him a wealth of experience to the ITSM world in regards to knowing what customers want and need, ensuring solutions are tailored to satiate the needs of the end users following ITIL best practices throughout.