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    Free Lunch & Learn

    Maximize your service management potential

    • May 6
    • 11:30 - 15:30
    • Amsterdam
    ITSM AI ESM

    Take the next step toward maximizing your Atlassian ROI.

    Join our free Lunch & Learn to learn how to integrate cutting-edge AI and automation into Jira Service Management to streamline your workflows and enhance productivity. Plus, we’ll share the latest insights and innovations from Team 25 to provide you with the latest knowledge. From AI-powered virtual agents to exclusive updates from Team 25, this session will equip you with actionable insights to maximize your Atlassian investment and improve service outcomes.

    5 reasons why you should join:

    • Break through stagnation: Learn how AI, automation, and the latest innovations can help you overcome challenges and drive efficiency in your service operations.
    • Explore AI-powered service management: See how tools like virtual agents and AI Answers streamline incident management and service requests, making your team more responsive and effective.
    • Get exclusive updates from Team 25: Discover the newest strategies, best practices, and advancements directly from Team 25. 
    • Maximize Your ROI: Leave with actionable insights to fully capitalize on your Atlassian investment by enhancing both operational efficiency and compliance standards.
    • Interactive Q&A: Get your questions answered by experts and gain the confidence to implement AI, automation, and the latest innovations within your Atlassian environment.

    Don’t miss this opportunity to transform your Atlassian tools into powerful engines for efficiency and compliance. Reserve your spot today!

    Scroll down to see the agenda >>

    REGISTER

    06

    May 2025

    11.30-3.30 PM

    Icons_Single_Point

    LOCATION

    Singel 236
    1016 AB Amsterdam

     

     

     

    Handshake icon

    TYPE

    In-person lunch & learn

    Agenda

    In this session, we will explore strategies for integrating AI and AIOps into Jira Service Management to enhance service practices. We will cover AI-driven features that automate workflows and improve efficiency, with insights from recent deployments and best practices.

    Generative AI for Service Management

    Discover how generative AI automates responses and enhances service accuracy by leveraging data patterns. Learn from customer implementations on creating customized AI-driven workflows.

    Automating incident and request management

    See how AI can streamline incident and request processes. We will detail AI-powered tools like virtual agents and AI Answers for timely, accurate resolutions.

    Enhancing efficiency with Atlassian Intelligence

    Efficient service automation relies on deep integrations with Atlassian Intelligence. We will demo AI features for summarizing histories, major incident summaries, and intent-based virtual agents within Jira Service Management.

    Speakers

    Magnus Sundset

    Magnus Sundset

    Business Consultant, Eficode

    With 20+ years within the IT industry, Magnus has worked in various roles where customer delivery has been the main focus. With his deep knowledge within ITSM, ESM, ITIL and Agile methods, he brings business and IT together in a unique way.
    Andres

    Andres Santamaria

    Atlassian Solution Architect, Eficode

    With over 15 years of experience in the IT industry, Andres has successfully delivered numerous projects as a Solution Architect across a wide range of industries. His expertise in ITSM, ESM, Agile methodologies, and ITIL allows him to seamlessly connect business requirements with technical solutions, consistently driving operational efficiency and enhancing customer satisfaction.
    Michel Steffen

    Michel Steffen

    Senior Solution Sales Executive JSM, Atlassian

    A service management specialist with extensive experience in enterprise solutions, he is driving the adoption of Jira Service Management at Atlassian. Passionate about optimising workflows, he delivers innovative solutions that improve team collaboration and efficiency.

    Hilde Hoornenborg

    Hilde Hoornenborg

    Solution Sales Manager ITSM - Central Europe, Atlassian

    With experience in ITSM/ESM and a background in scale-ups and global companies such as Adobe and Salesforce, she excels at growing new markets. Passionate about teamwork, customer relationships and service excellence, she connects organisations to foster collaboration and deliver impactful results.