Eficode's talks at Team25
April 8-10 | Anaheim, California

Lightning talks at Eficode's booth #7
Quick insights from industry experts.
Join us at booth #7 for bite-sized, high-impact talks from Eficode experts and special guests.
No fluff, just real-world strategies to enhance collaboration and innovation.
PSSST.. Join any of our lightning talks and get entered into our daily giveaway for a pair of exclusive Eficode x Team ‘25 sneakers.
Tuesday April 8
4:00-4:15 PM | Platform Incident Hub | Ed Gaile + Marc Ray
4:15-4:30 PM | JPD and Product Management | Nigel Budd
4:45-5:00 PM | Beyond silos: Unlock the System of Work | Jess Fraser-Darling
5:00-5:15 PM | Incident swarming in JSM | Gary Blower
Wednesday April 9
10:00-10:15 AM | IT Experience Management + XLAs | Gary Blower
11:15-11:30 AM | Compass: Everything you need to know | Nigel Budd
1:30-1:45 PM | Cisco Success Story | Marc Ray + Julia Clarke
3:30-3:45 PM | Cascading Purpose: From Strategy to Goals | Jess Fraser-Darling
Theater session: Supercharging your business teams
To unlock peak team performance, visibility is key. Join Jess Fraser-Darling as she explores how understanding team drivers, capabilities, and blockers can remove distractions, enable autonomy, and empower teams to reach their optimal flow state. This 15-minute power talk is designed to help you supercharge your teams and drive real business outcomes.
📅 Tuesday, April 8 | 3:30-3:45 PM
📍 Expo Theater B
🎙 Speaker: Jess Fraser-Darling, Agile & Portfolio Management Expert
Our speakers

Gary Blower
ITSM Practice Lead at Eficode
With over 20 years of experience, Gary is a recognized leader in Service Management and Atlassian software. His expertise spans ITSM transformation, enterprise SM solution design, and Atlassian technology adoption. Known for his strategic mindset and hands-on leadership, he also hosts Eficode’s The Service Management Show, sharing insights on modern ITSM practices.
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Nigel Budd
Agile and Cloud expert at Eficode
Nigel is an experienced Atlassian consultant with deep expertise in Agile ways of working. His mission is to help teams work seamlessly, maximizing the value they deliver through collaboration and experimentation. With a strong background in Agile methodologies, he focuses on reducing friction and fostering a culture of continuous improvement.

Julia Clarke
Agile Transformation Lead at Cisco

Jess Fraser-Darling
Agile & Portfolio Management Global Business Owner, Eficode
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Marc Ray
Head of Sales Operations and Delivery, AMER at Eficode
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Erich Sowell
Head of Strategic Accounts and Partnerships, AMER at Eficode