Event

AI-powered Service Management

May 19, 2026, Hamburg

Milloin

19 May 2026

9:30am – 1:30pm

Järjestäjät

Eficode, Atlassian

Join our free German-English Lunch & Learn to explore how AI is reshaping service management. This interactive session will demonstrate how to leverage Jira Service Management and AI to transform your service delivery.

Join our free German-English Lunch & Learn and explore how AI is reshaping the world of service management. As service expectations continue to grow, intelligent automation is becoming essential for scaling operations efficiently. This interactive session — featuring presentations in both languages — will show you how to leverage Jira Service Management and AI to transform your service delivery into a highly efficient engine. In collaboration with Atlassian, we demonstrate how AI-driven workflows and the latest innovations are shaping the future of IT operations. You will also get a first-hand look at the groundbreaking releases and enhancements presented at Atlassian Team ’26. Why attend? Gain practical insights into end-to-end incident management, from initial alerts to post-incident reviews. See AI in action as we demonstrate how it accelerates triage and improves team collaboration. Stay ahead of the curve with a focused overview of key Service Collection announcements and innovations from Team '26. Network with experts from Eficode and Atlassian over a complimentary lunch.

Agenda

9:30am – 9:40am
Check-in

Welcome! Get your badge, grab a drink and get ready.

Welcome! Get your badge, grab a drink and get ready.

9:40am – 9:45am
Welcome Note and Introduction

Eficode

Eficode

9:45am – 10:25am
AIOps with Service Collection

Talk in German by Anton Warkentin, Eficode

Talk in German by Anton Warkentin, Eficode

10:30am – 11:30am
Lunch

Enjoy lunch on us!

Enjoy lunch on us!

11:30am – 12:15pm
Unveiling the Future: Service Collection Highlights from Team ’26

Key Releases, Enhancements & More by Caglar Oner, Atlassian

Key Releases, Enhancements & More by Caglar Oner, Atlassian

12:15pm – 12:45pm
Coffee Break and Networking

Get some refreshments

Get some refreshments

12:45pm – 1:15pm
Use Cases & Q&A

Exchange ideas, practical examples, and open questions

Exchange ideas, practical examples, and open questions

1:15pm – 1:30pm
Closing Comments

Eficode

Eficode

Speakers

  • The Service Management Show