Enterprise Service Management

Get our experts' insights on Enterprise Service Management (ESM) to work together as one organization

Article

Adopting Enterprise Service Management for business success

Enterprise Service Management (ESM) is the alternative solution that extends beyond the principles and practices of ITSM to meet the needs of various departments, aligning them with business goals.

Guide

Service management explained

Learn how, by adopting ESM, you can achieve cohesive and efficient service management, driving better performance and increased productivity.

Blog

Why is Enterprise Service Management important?

Learn how effectively utilizing ITSM in your organization can help give everyone involved a positive experience.

Blog

Real Enterprise Service Management use cases

Explore real-world use cases of how ESM can transform overloaded service desks in industries and departments.

Case

The Very Group transforms its service management

Read how we helped The Very Group replace their service management tool with a more innovative and easy-to-use solution.

Blog

Breaking down silos with Enterprise Service Management

Learn what ESM is, how it can benefit your organization, and how you can start developing effective ESM in your organization.

Blog

Marketing + ESM = Working smarter, not harder

Learn how ESM simplifies work by fostering collaboration and providing data-driven insights that help teams like marketing.

Growing together with ESM

See how we support you in integrating your customized Service Management, so you can streamline processes, increase visibility, and ensure consistent, high-quality service for all employees and customers.

Find out more

Insights from The Service Management Show

Video

The future of work management

In this episode of The Service Management Show, Gary Blower and Sierra Dasso from Atlassian discuss the concept of work management.

Video

Establishing service management practices

Gary and Hind Diouani, Kantar's Director and Head of Service Management, discuss establishing practices and overcoming common challenges.

Video

Tracking service management costs

In this episode, Gary is joined by Senior Solutions Engineer Patrick Savago to discuss service financial management and cost tracking in the context of ITSM.

ESM and ITSM with Atlassian

Blog

How to streamline your ITSM implementation with Jira Service Management

Examine the benefits of ITSM and how Jira Service Management implements it, and streamline your request service management process.

Guide

Ninja Guide to Jira Service Management

Whether you're a member of an IT team or a business team professional handling HR, Finance, or Legal, this guide serves as a bridge between you and the many functionalities of JSM.