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    Integrated HR service management, Powered by Atlassian and Onward

    Atlassian and Onward

    Bringing HR, IT, and ops together in one platform

    An essential workflow in HR service management (HRSM) is employee onboarding. Our HR service management solution at Eficode is built on Jira Service Management (JSM), with OnLink and OnRamp providing integrations to dozens of HR systems for smoother automation, task management, etc.

    Get the most out of your HR service management

    Customers choose our HR service management solution because of our experience in setting up systems for business and IT teams around the world. As a globally recognized Atlassian Platinum Solution Partner, we can offer early access to the latest features, plus training, coaching, support, and more.

     

     

    Magnus Sundset

    Email Magnus

    +46 (0)8 733 31 25

    HR service management benefits powered by Atlassian and Onward

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    Better employee experience

    Employees get a personalized onboarding experience.
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    Better visibility across departments

    Work is connected, and blockers are quickly identified.
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    Ease of use for all parties

    Data flows between disparate tools into a single source of truth.

    Deploy HRSM practices with our experts

    Employee onboarding and offboarding

    Every HR workflow is a sequence of tasks, often dependent on human input or time-based events. In HR workflows, such as employee onboarding/offboarding, these tasks often have specific timeframes and conditions to meet for SLA compliance. We provide a solution for building flexible HR workflows in JSM using OnRamp tasks that are configured within JSM for each step of the workflow. By leveraging OnRamp within Jira Service Management, you can optimize HR processes to stay efficient and compliant while adapting to changing circumstances seamlessly.

    Automate access provisioning

    Use native integration tools to automate access provisioning. We can integrate Jira Service Management with HR systems and identity management solutions such as Okta, JumpCloud, and Azure AD, simplifying access management as employees join or leave. Automation minimizes human error and accelerates onboarding. Apply the same process for offboarding and internal transfers to maintain a clear audit trail of role changes and actions.

    Employee assets

    Assets in Jira Service Management offer powerful features to help you manage assets and Configuration Items (CIs) effectively. Having HR data, such as employee information in assets, offers significant benefits for your organization. With employee data in sync, you can leverage Jira automation to streamline approval processes based on hierarchy. Whether it’s for incident resolution, change management, or other workflows, having access to an up-to-date employee hierarchy means that approvals are routed correctly and efficiently.

    How Jira and Onward transformed HRSM for Zelis

    Zelis is a healthcare technology company that provides integrated healthcare cost management and payment solutions. Using an Atlassian and Onward solution, Zelis replaced ServiceNow and integrated with Workday.

    Challenges

    • Replacing existing service management solution.
    • Poor user experience.
    • Manual entry.
    • Staying compliant.

    Solutions

    • One Enterprise Service Management platform.
    • Cost savings with less technical debt, i.e., reduced middleware and a replacement of ServiceNow.
    • Workday integration to rid manual work.
    • Maintained compliance.
    Zelis

    Let’s find out how your business can improve HR service management.

    Learn more about Atlassian and Onward HR service management products

    OnRamp allows you to create issue templates in Jira and JSM to streamline and automate business processes. It offers rich functionality, such as task libraries, integrations, and analytics that go beyond simple checklists.

    OnLink provides native integrations to Workday, BambooHR and Greenhouse, Darwinbox, Hi Bob, Dayforce, SAP SuccessFactors, ADP Workforce Now, and many more HR systems.

    “Atlassian simplifies team collaboration across the enterprise. As a newer ESM entrant, Atlassian’s differentiated vision is to offer a comprehensive and integrated suite of tools that seamlessly connect development, IT, and business teams to foster enhanced collaboration and workflow efficiency across the entire service delivery lifecycle. With a focus on innovation, the product stands out in the market as the platform that unites knowledge workers across functional divides and provides comprehensive developer support.”

    - The Forrester Wave™: Enterprise Service Management, Q4 2023

    Eficode’s service management practice is uniquely positioned to deliver top-tier service management solutions across asset management, governance risk and compliance, IT experience management, and HR system integration. With extensive experience in the service management field, we have developed a deep understanding of the complexities and challenges organizations face in these areas. Our strong partnerships with industry leaders enable us to stay at the forefront of technological advancements and best practices. Coupled with our role as thought leaders in the industry, we provide innovative, tailored solutions that drive operational efficiency and enhance the overall service experience.