Solutions for successful service management
Struggling with an overload of requests, no help desk, costly setups—all the aforementioned? We offer rapid deployments, deep expertise, and tailored strategies for your service management tools and needs.
Your answer to an overload of requests and costly setups
Struggling with an overload of requests, no help desk, costly setups—all the aforementioned? We offer rapid deployments, deep expertise, and tailored strategies for your service management tools and needs. We will transform your operations for efficient service management and collaboration.
Access top-tier service management
As a globally recognized Atlassian Platinum Solution Partner, we can offer early access to features. We've helped setup service management systems for business and IT teams around the world, providing training, coaching, and support with features including AI and analytics.
Tailored solutions, support, and consulting
Proof of value setup
We will build your service management solution within days and work with you to transform your business over 12 months.
Unleashing your potential
Access top-tier service management consulting for a strategic advantage, plus training and coaching delivered by experts.
Atlassian partnership benefits
Get help from an Atlassian ITSM Specialized Partner and benefit from early feature access and optimized product setups.
Our service management solutions
We leverage deep expertise and broad global experience in service management, including ITIL, ITSM, and ESM, to deliver customized solutions.
Packaged service management solutions
Our packaged solutions are meticulously crafted to address your service management challenges and can be customized to align with your unique business objectives and needs:
Total service management
This is our comprehensive rapid deployment and ongoing support partnership package, supported by Eficode service management experts.
With total service management, you gain peace of mind. We provide administration and management of the tools, coaching, mentoring, training, and technical consultancy so that you can fully embrace Atlassian-powered service management without drawbacks.
Education and training
We provide Atlassian-certified and role-based service management training for every stage of your service value stream.
This encompasses best practices in asset management, incident and problem management, as well as work management in Jira Service Management.
Service management discovery assessment
Optimally align your tools, people, and processes for success. Our two-day ITIL-based discovery assessment includes a comprehensive analysis where we identify the maturity and capability of your current practices, aligning them with future Jira Service Management features. We provide a detailed discovery report based on our findings at the end of the assessment.
Learn how the multi-category digital retailer and finance company The Very Group transformed its service management and reached a satisfaction score of 4.9/5 thanks to its new incident change and problem management capabilities.
Why choose Eficode?
Holistic solutions
Leverage our deep knowledge and expertise in service management, ITIL, ITSM, ESM, and more. We provide end-to-end solutions that include assessments, training, consulting, and support, delivered separately or combined depending on your needs.
Awarded global expertise
Eficode has more than 650 employees in 10 countries. Our award-winning expertise empowers organizations around the world to create a culture that unlocks their potential with the right tools, the right ways of working, and the right skills.
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